Call Greg: (541) 330-6721
Call Greg: (541) 330-6721
Central Oregon Water
Last Updated: 1st August 2026
Welcome to Central Oregon Water (“COH2O,” “we,” “our,” or “us”). These Terms of Service govern your access to and use of https://www.coh2o.com/, including your interactions with us regarding water treatment products and services.
By using our website, you agree to these Terms to the extent permitted by applicable law. Product purchases, installations, and service engagements may also be governed by separate written agreements, quotes, invoices, warranties, or service authorizations. Where applicable, those specific documents govern the relevant transaction if they conflict with these general website terms.
Please read these Terms carefully before using our website or engaging our services.
Central Oregon Water provides water treatment products and related services to residential and commercial customers in Central Oregon.
Our products and services may include:
Water softeners and drinking water systems
Specialty water treatment and filtration systems
Water testing and treatment system design
Water filtration system installation and rebedding
System maintenance, repair, and servicing
Well shock treatment and related water treatment services
Product availability, service offerings, pricing, and service conditions may vary depending on customer requirements, property conditions, equipment availability, and the scope of work agreed upon.
You agree to use our website for lawful purposes and in accordance with these Terms.
You must not:
Use the website in violation of applicable laws or regulations.
Submit false, misleading, or fraudulent information through our forms.
Attempt to gain unauthorized access to our website, systems, or data.
Interfere with the website’s functionality, security, or availability.
Introduce malicious code or engage in activities intended to disrupt website operations.
Copy, reproduce, distribute, or commercially exploit protected website content without permission, except as permitted by law.
We may restrict or suspend access to the website when reasonably necessary to protect its security, functionality, users, or our business.
We make reasonable efforts to keep product descriptions, service information, photographs, specifications, and other website content accurate and current.
However, website information is provided for general informational purposes and may not include every detail relevant to a particular product, property, or service. Product specifications, availability, pricing, and service offerings may change.
The suitability of a water treatment system depends on factors that may include source water quality, existing contaminants, water usage, plumbing configuration, equipment selection, and site conditions. Testing, inspection, or consultation may be necessary before determining an appropriate solution.
Please contact us to confirm product specifications, availability, pricing, and suitability before making a purchase or service decision.
Quotes and estimates are based on the information available when they are prepared. The final price may change if the scope of work changes or additional labor, materials, equipment, or site-specific requirements are identified.
Applicable taxes, delivery charges, installation fees, maintenance costs, and other charges will be disclosed as required by law and the applicable transaction terms.
A quote or estimate does not constitute a confirmed order or service appointment unless it is accepted and confirmed by Central Oregon Water. Any expiration date, exclusions, assumptions, or additional conditions will be identified in the applicable quote or written agreement.
We will communicate material changes to the agreed scope and price and obtain any required authorization before proceeding with additional chargeable work.
Product orders, installations, inspections, repairs, and maintenance services are subject to availability and confirmation.
Customers are responsible for:
Providing accurate contact, property, and service information.
Providing reasonable access to the property and areas where work is authorized.
Informing us of known site conditions that could affect installation or service.
Following applicable equipment operating and maintenance instructions after installation.
Scheduling may be affected by product availability, weather, site conditions, unforeseen technical issues, or circumstances beyond our reasonable control. If a scheduling change becomes necessary, we will make reasonable efforts to notify the customer.
Additional work, changes to the original scope, and associated charges will be handled in accordance with the applicable quote, authorization, or service agreement.
Any project-specific written agreement may contain additional terms that apply to the relevant work.
Payment schedules, deposits, cancellation conditions, refund eligibility, and other transaction-specific requirements will be stated in the applicable quote, invoice, order confirmation, or service agreement.
Customers agree to pay authorized charges according to the agreed payment terms.
Cancellation requests should be submitted promptly by contacting Central Oregon Water. Whether a cancellation, refund, exchange, or rescheduling request can be accommodated depends on the applicable agreement, the status of the order or work, product-specific conditions, and applicable law.
Where a product has been specially ordered, installed, customized, or used, additional conditions may apply if disclosed in the applicable agreement and permitted by law.
Nothing in these Terms is intended to waive or restrict any consumer right or remedy that cannot legally be excluded.
For questions about a payment, cancellation, or refund, please contact us using the information in Section 18.
Products may be covered by warranties provided by their respective manufacturers. Warranty coverage, duration, exclusions, and claim procedures vary by product.
Customers should review the applicable manufacturer warranty documentation and follow the installation, operating, and maintenance instructions provided for their equipment.
Any warranty or guarantee provided directly by Central Oregon Water must be established in the applicable written agreement or other written documentation.
Nothing in these Terms excludes or limits any warranty, statutory protection, or consumer right that cannot legally be excluded or limited.
If you believe a product or service has a warranty issue, please contact us with the relevant purchase, installation, or service information so that the matter can be reviewed.
Water treatment results depend on the source water, existing water conditions, equipment selection, installation quality, usage, and ongoing maintenance.
Water testing, treatment recommendations, and product descriptions are intended to help customers understand potential treatment options. They do not guarantee that a particular system will eliminate every contaminant, resolve every water quality concern, or produce identical results in every property.
Customers should follow recommended maintenance schedules and operating instructions. Changes in source water, plumbing, usage, or property conditions may require additional testing, adjustments, maintenance, or equipment replacement.
Where drinking water safety or regulatory compliance is a concern, customers should obtain appropriate testing and guidance from qualified professionals or relevant public authorities.
Our website content is not a substitute for property-specific testing, inspection, professional assessment, or a written service agreement where these are necessary.
Nothing in this section limits any express warranty or legal obligation that applies to a particular product or service.
Unless otherwise indicated, website content—including text, photographs, graphics, logos, page designs, and other materials—is owned by or used with permission by Central Oregon Water or the applicable rights holders.
You may access and use this content for personal, noncommercial informational purposes.
Except as permitted by applicable law or with prior written permission, you may not reproduce, modify, republish, distribute, or commercially exploit protected website content.
Third-party names, logos, product images, and trademarks remain the property of their respective owners. Their appearance on our website does not necessarily imply ownership by or affiliation with Central Oregon Water beyond any expressly stated relationship.
Our website may contain links to third-party websites, manufacturers, product resources, or external services for convenience and informational purposes.
We do not control third-party websites and, to the extent permitted by law, are not responsible for their content, availability, privacy practices, or terms.
Accessing a third-party website is at your discretion. You should review the applicable terms and privacy policies before using third-party services or providing information to them.
Your use of our website and submission of personal information are subject to our Privacy Policy.
We may use the contact information you provide to respond to inquiries, prepare quotes, coordinate appointments, provide service updates, process requests, and communicate with you about an existing customer relationship, as permitted by applicable law.
Promotional emails, marketing calls, and marketing text messages will be handled in accordance with applicable law, your preferences, and any consent requirements that apply.
Where marketing consent is required, submitting a general inquiry or providing a telephone number alone will not be treated as a substitute for the required marketing consent.
If you separately opt in to receive promotional text messages, message frequency may vary and message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing products or services.
You may opt out of marketing text messages at any time by replying STOP to a message where supported. For assistance, reply HELP where supported or contact us directly. Opting out of promotional communications does not necessarily prevent us from sending necessary nonmarketing communications relating to an existing order, appointment, or service, where permitted by law.
Please review our Privacy Policy for further information about how personal information is collected, used, and disclosed.
Our website and its general informational content are provided on an “as available” basis.
Although we make reasonable efforts to maintain accurate and accessible information, we do not guarantee that the website will always be uninterrupted, error-free, complete, or current.
Website content is not a substitute for a site inspection, appropriate water testing, a written quote, manufacturer documentation, or a specific service agreement when those are necessary to determine the appropriate product or solution.
To the extent permitted by applicable law, we disclaim warranties relating to website availability and general informational content that are not expressly provided or legally required.
This disclaimer does not exclude any rights or remedies that cannot legally be excluded.
To the extent permitted by applicable law, Central Oregon Water will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from the use of, or inability to access, our website.
Liability relating to products, installations, repairs, maintenance, or other services will be determined under the applicable agreement and governing law.
Nothing in these Terms excludes or limits liability for matters where such exclusion or limitation is prohibited by law, or limits any nonwaivable consumer rights or remedies.
Customers should refer to their applicable product documentation, written quote, and service agreement for any additional terms governing a specific transaction.
To the extent permitted by applicable law, you may be responsible for losses or claims arising from your unlawful use of the website, your material violation of these Terms, or your infringement of another person’s rights.
Nothing in this section requires you to indemnify Central Oregon Water for losses to the extent caused by our own conduct where such indemnification would be prohibited by law.
We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or applicable legal requirements.
When changes are made, we will post the revised Terms on this page and update the “Last Updated” date.
Changes will apply from the effective date stated in the updated Terms, subject to applicable law and any additional notice or consent requirements. Where required, we will provide additional notice or obtain appropriate agreement to material changes.
Your continued use of the website after updated Terms become effective will constitute acceptance only to the extent permitted by applicable law.
These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Any dispute relating to these Terms will be handled by a court of competent jurisdiction as permitted by applicable law.
Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived or restricted.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or severed to the extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.
If you have questions about these Terms of Service, our products, or our services, please contact us:
Central Oregon Water
P.O. Box 8161
Bend, Oregon 97708
Phone: (541) 330-6721
Website: https://www.coh2o.com/
You may also contact us through our website contact form.
Related Policy: Privacy Policy
By using our website or engaging our services, you acknowledge that you have had the opportunity to review these Terms of Service. Any separate written agreement governing a specific product or service may impose additional terms.